SVP Senior Information Technology & Operations Officer
Community & Regional Banks
As the Senior Information Technology and Operations Officer, you will be responsible for leading the Information Technology initiatives for the bank and chairing the IT Steering Committee. The selected individual will oversee management of Electronic Banking and Deposit Operations, including the Customer Care Center, Item Processing and Document Imaging. In addition, the Senior I.T. & Operations Officer will oversee all operations which support Retail Banking, including leading project management related initiatives and chairing the Product Development Committee. Participation in the development and implementation of new deposit product procedures, and oversight of deposit and electronic banking services and activities will be expected. The Senior I.T. & Operations Officer will be a member of the Senior Management Team.
• Manage assigned personnel:
o Provide leadership to the IT Manager, Electronic Banking Manager, Operations Manager, Project Manager and Product Manager.
o Make routine employment decisions, review performance, and make salary recommendations.
o Assign work, provide training and guidance, mentor and advise subordinates as necessary.
o Provide support to assigned managers regarding their direct reports.
o Resolve routine personnel problems, elevating issues for HR support as required.
• Research and provide input for the development of the Bank’s strategic plan in the areas of technology and banking operations. Will provide leadership in the development of and ensure conformance with related policies and procedures.
• In implementing the IT and Operations strategic plan initiatives, prepare recommendations for all relevant capital expenditures, including the financial impact, for presentation to the IT Steering Committee, Senior Management, and the Board of Directors.
• Assume responsibility for directing overall Information Technology, Electronic Banking (including digital banking services, debit cards, ATMs, ACH operations, wire transfers and related services) and Deposit operations